The Jean Tweed Centre - Manager, Administration Services
Reporting to the Director of People and Culture, the Manager, Administration Services is an extension of the Leadership Team and is responsible for the day-to-day office operations and administration of The Jean Tweed Centre. The Manager, Administration Services will lead the administrative team with multi-faceted services that provide administrative, operational, and technical support to various departments within the organization.
Position is Filled for this Role
Who We Are
The Jean Tweed Centre is a leading not-for-profit community-based organization that provides treatment, support and a safe place for women looking to overcome challenges with substance use, gambling and mental health. By building life skills and healthy habits, we help our clients build a new start for a better future.
Today, the Jean Tweed Centre provides counselling and care to over 1,700 women and their families each year, with a focus on helping women overcome challenges with substance use, gambling and mental health.
We offer day and residential programs, clinical and therapeutic counselling and groups, gambling support groups, trauma services, support for mothers and caregivers, supportive housing, case management, justice programs, support to friends and family members, virtual services and licensed therapeutic child development centre.
Understanding each woman’s experience within the broader physical, emotional, social, cultural and gender framework, fosters our client-centered approach to health. At Jean Tweed, we share a common belief and passion in our mission. Here at The Jean Tweed Centre, our experiences are as individual as each of us are, and your unique combination of skills, passions, and experiences makes you a valuable asset to our team.
The Jean Tweed Centre is building capacity to transform the level of support for women with substance use, mental health, and gambling concerns.
Does this sound like you?
You are an “all-in” team player whose practical experience reflects the position’s requirements. As a proven, confident leader, you communicate with clarity and consistency and possess high emotional intelligence that lets you relate to a variety of audiences in a way that is meaningful and inspiring to them. You are empathetic, able to create healthy boundaries and a good listener who is quick to build trust with internal and external audiences. Most importantly, you offer the passion and technical skills that are essential to achieving your goals on behalf of the Centre in a fast-paced, diverse, community-based environment.
Mission
Women and their families are able to live healthy lives.
Vision
In collaboration, we provide innovative, accessible, and effective services to women and their families who experience substance use, mental health, and/or gambling concerns.
Information Links
Opportunity
Manager, Administration Services
Reporting to the Director of People and Culture, the Manager, Administration Services is an extension of the Leadership Team and is responsible for the day-to-day office operations and administration of The Jean Tweed Centre. The Manager, Administrative Services will lead the administrative team with multi-faceted services that provide administrative, operational, and technical support to various departments within the organization.
Acting as a “Hub” for the Centre, the Manager, Administration Services will possess excellent organizational, communication and collaboration capacity, as well as be a strong relationship builder.
You in the Role
- Confident
- Decisive
- Relationship Builder
- Adaptable
- Organized
- Motivated
- Strong
- Servant-Leader
- Results-Oriented
- Collaborative
- Resillient
- Innovative
- Tech Savvy
Key Responsibilities
Daily Operations, IT/Infrastructure & HR Support
- Oversee the overall day-to-day office operations and administration of the Centre.
- Lead the administrative team, including monitoring reception, data entry, mail distributions and telephone and information technology system duties.
- Responsible for supporting the core infrastructure of the organization (Supply chain, PPE Equipment training, ordering supplies, etc.)
- Work in collaboration, where appropriate, with the Property Managers.
- Oversee the provision of day-to-day support and troubleshooting of desktop hardware/software issues and the telephone system for the Centre.
- HR Support functions including, on-boarding, and off-boarding, key distribution and digital access.
- Provide coordination and support across teams to enhance continuity and quality of care.
- Commit to practice job responsibilities with a harm reduction, trauma-informed, women-centered and anti-oppressive perspective.
Leadership
- The Manager, Administration Services will lead a team of unionized administrative employees.
- Ability to lead through effective change management.
- Collaborative leadership approach, with the ability to be highly organized and build capacity into the team members.
- Possess a leadership approach that is consistent with organizational values.
- Facilitate team building via communication and positive working relationships with staff.
- Supervise, or support employees to supervise student placements and volunteers.
Key Competencies
Skills and Competencies
- Excellent collaborator and team player.
- Attention to detail and accuracy.
- Ability to assess and solve problems.
- High degree of initiative, with proven skills to work independently and part of a dynamic leadership team.
- Strong computer skills including working knowledge of Microsoft Office Suite.
- Proficiency in English; additional languages considered an asset.
- Excellent verbal and written communication.
- Ability to communicate and interact at all levels in the organization.
- Excellent at learning, adopting and coaching staff on new technology/software.
- Experienced labour relations in a unionized environment.
- Excellent decision-making, problem-solving and conflict/crisis management skills.
- Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.
Education and Experience
- Business Administration degree or equivalent.
- Minimum three years of full-time progressive work experience in an operations or business administrative role.
- Minimum of two years of supervisory experience
- People management and customer service skills.
- Experience in the Non-Profit sector.
- Proficient in PC computer environment, MS Office (Word, Excel, Outlook, etc.)
- Experience in working with databases and a CRM environment.
Other Requirements
- Valid Ontario Driver’s License (Class G); access to a reliable vehicle with insurance.
- As a condition of employment you are required to provide updated COVID vaccinations in compliance with Public Health recommendations.
Before You Apply
Compensation
- The hiring range for this role is $65,000 - $75,000 based on experience.
Benefits
- 4 weeks vacation. Plus 5 days for extra effort/lieu time.
- 4% Group RRSP contributions.
- Comprehensive health benefits.
- Continuous leadership and professional development.
Workplace Environment
- On-site, in-person at the Jean Tweed Centre located at 215 Evans Ave, Etobicoke, Ontario. Free parking available on site.
- Other locations as required.
- Occasional work from home.
Checks and Verifications
- The successful candidate will be required to provide a satisfactory Police and Vulnerable Sector Check dated within two (2) months from date of hire.
- Criminal Background Check & References required.
Apply For This Role
Cause Leadership Inc. is managing this leadership search on behalf
of The Jean Tweed Centre.
If you, or someone you know, would like to start a confidential conversation about this opportunity, please email Cause Leadership Inc. at: [email protected]
Individuals interested in being considered for this opportunity are invited to apply below.
Please upload your cover letter and resume.
